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    Contact information
    Effigos AG
    Deutscher Platz 4
    04103 Leipzig
    Germany
      +49 341 246821071
      +49 341 246821079
       contact@hoofexplorer.com
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    General Questions

    Currently we offer three different versions of Equine Hoof Explorer:
    • Equine Hoof Explorer for Desktop running on Windows and macOS
    • Equine Hoof Explorer Online for Chrome or Firefox
    • Equine Hoof Explorer for iPad
    Free version of Equine Hoof Explorer:
    • restricted hoof model
    • limited presentation mode
    • limited arrows and labels
    • limited Werkman Horsehoe Tool (only for Online & Desktop)
    Paid version of Equine Hoof Explorer:
    • unrestricted hoof model
    • unlimited presentation mode
    • unlimited arrows and labels
    • unlimited Werkman Horsehoe Tool (only for Online & Desktop)
    Equine Hoof Explorer is under continuous development and as a result, more features will become available with future updates.
    Equine Hoof Explorer for iPad is available in:
    • English
    • German
    All anatomical structures can be displayed in Latin as well.
    There is no Android app but the online version also runs on Android devices.
    As well as the different versions of Equine Hoof Explorer we also provide an assortment of high quality renderings (graphics and animations). If you have an immediate need for high resolution graphics or animations please send us a request directly via the contact form.

    Equine Hoof Explorer Online

    Currently Google Chrome 75+ and Mozilla Firefox 69+ are supported. However, other browsers will work as well.
    1. Open app.hoofexplorer.com in your browser.
    2. Click on the information icon [] in the menu on the left side.
    3. Expand the "License" section in the popup window.
    4. Enter your license code into the field.
    5. Finally, click on [].
    There may be problems with running Equine Hoof Explorer Online with a certain combination of your hardware, your operating system (iOS, iPadOS, macOS, Windows, Android, etc.), and your browser (Firefox, Chrome, Safari, Opera etc.). In most cases, trying a different combination, e. g. using Firefox instead of Chrome, might already solve the problem. Updating your operating system might help as well. Currently there is a bug in iPadOS and iOS Version 13.1 causing the application to crash with any browser. Updating to Version 13.2 fixes this recent error. Another reason for this error is the usage of browser extensions not compatible with Equine Hoof Explorer Online. Running Equine Hoof Explorer Online in incognito / private mode (Instructions on using private mode in Chrome, for example) with extensions disabled may solve this issue. In certain cases, emptying the browser cache and deleting cookies (Instructions on deleting browser data in Chrome, for example) may help as well. Should none of the above methods work, please contact us via the contact form or send us an email to support@hoofexplorer.com.

    Equine Hoof Explorer for iPad

    Equine Hoof Explorer for iPad is compatible with iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation) Wi-Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad (7th generation), and iPad (7th generation) Wi-Fi + Cellular.

    Equine Hoof Explorer for Desktop

    Supported Hardware:

    CPU: SSE2 instruction set support
    RAM: 8 GB RAM
    Video Card: Graphics card with DX10 (shader model 4.0) capabilities.

    Supported Operating systems:

    Windows 7 Service Pack 1+
    macOS 10.12+
    Steps:
    1. Click on the information icon [] in the upper right corner.
    2. Select [ License info] in the drop down menu.
    3. A new panel [License Information] appears.
    4. Enter the activation key from the email into the field and click on [Activate license].
    5. As soon as a valid license is found you will see "A valid license was found.". From now on you can use all the features of Equine Hoof Explorer.
    6. You can check your license by repeating steps 1. and 2.
    1. Download the setup program for Windows:equine_hoof_explorer_2.0.3.exe
    2. Go to the download location and open the downloaded file.
    3. Follow the instructions of the installer.
    4. After the installer has finished you can start Equine Hoof Explorer from the Windows Start menu.
    1. Download the program for macOS: equine_hoof_explorer_2.0.3.dmg
    2. Go to the download location and open the downloaded file.
    3. A new window appears. Drag and drop the Equine Hoof Explorer icon from left to right onto your "Applications" folder.
    4. After that Equine Hoof Explorer can be started from within Finder in the "Applications" folder or from Spotlight.
    This phenomenon may show up on older computer systems if the minimum hardware requirements for the video card have not been met. The minimum hardware requirements necessary to run Equine Hoof Explorer can be found on this page.
    • Open up your "System Preferences" and head to "Security & Privacy"
    • Click on the lock icon and input your admin password
    • Under the section "Allow apps downloaded from:" choose "Anywhere"

    A more detailed description can be found at WonderHowTo