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    Contact information
    Effigos AG
    Deutscher Platz 4
    04103 Leipzig
    Germany
      +49 341 246821071
      +49 341 246821079
       contact@hoofexplorer.com
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    General Questions

    Free version of Equine Hoof Explorer:
    • restricted hoof model
    • limited presentation mode
    • limited arrows and labels
    • limited Werkman Horsehoe Tool
    Paid version of Equine Hoof Explorer:
    • unrestricted hoof model
    • unlimited presentation mode
    • unlimited arrows and labels
    • unlimited Werkman Horsehoe Tool
    Equine Hoof Explorer is under continuous development and as a result, more features will become available with future updates.
    Equine Hoof Explorer is available in:
    • English
    • German
    All anatomical structures can be displayed in Latin as well.
    There is no Android app but the online version also runs on Android devices.
    As well as the different versions of Equine Hoof Explorer we also provide an assortment of high quality renderings (graphics and animations). If you have an immediate need for high resolution graphics or animations please send us a request directly via the contact form.

    Equine Hoof Explorer Online

    Currently Google Chrome 75+ and Mozilla Firefox 69+ are supported. However, other browsers will work as well.
    1. Open app.hoofexplorer.com in your browser.
    2. Click on the information icon [] in the menu on the left side.
    3. Expand the "License" section in the popup window.
    4. Enter your license code into the field.
    5. Finally, click on [].
    There may be problems with running Equine Hoof Explorer Online with a certain combination of your hardware, your operating system (iOS, iPadOS, macOS, Windows, Android, etc.), and your browser (Firefox, Chrome, Safari, Opera etc.). In most cases, trying a different combination, e. g. using Firefox instead of Chrome, might already solve the problem. Updating your operating system might help as well. Currently there is a bug in iPadOS and iOS Version 13.1 causing the application to crash with any browser. Updating to Version 13.2 fixes this recent error. Another reason for this error is the usage of browser extensions not compatible with Equine Hoof Explorer Online. Running Equine Hoof Explorer Online in incognito / private mode (Instructions on using private mode in Chrome, for example) with extensions disabled may solve this issue. In certain cases, emptying the browser cache and deleting cookies (Instructions on deleting browser data in Chrome, for example) may help as well. Should none of the above methods work, please contact us via the contact form or send us an email to support@hoofexplorer.com.