There may be problems with running Equine Hoof Explorer
Online with a certain combination of your hardware, your
operating system (iOS, iPadOS, macOS, Windows, Android,
etc.), and your browser (Firefox, Chrome, Safari, Opera
etc.). In most cases, trying a different combination, e.
g. using Firefox instead of Chrome, might already solve
the problem. Updating your operating system might help
as well. Currently there is a bug in iPadOS and iOS
Version 13.1 causing the application to crash with any
browser. Updating to Version 13.2 fixes this recent
error. Another reason for this error is the usage of
browser extensions
not compatible with Equine Hoof Explorer Online. Running
Equine Hoof Explorer Online in incognito / private mode
(
Instructions on using private mode in Chrome, for
example) with extensions disabled may solve this issue. In
certain cases, emptying the browser cache and deleting
cookies (
Instructions on deleting browser data in Chrome, for
example) may help as well. Should none of the above methods
work, please contact us via the
contact form or send us an
email to
support@hoofexplorer.com.